![]() We’ve also made serious improvements to mask brushing by displaying your additive and subtractive strokes in realtime. You can now control additional masking functions-like the size of your brush feather and invoking the mask overlay-with keyboard shortcuts. With Sharpen AI v3.2, we’ve improved these masking tools, making them even friendlier to use. Create a support ticket: If you are unable to find a solution, create a support ticket.The masking tools within Sharpen AI allow you to control exactly where the sharpening improvements are applied on your photo.Check the FAQs, support articles, and forum to see if the issue has already been reported and resolved.To report a bug for Topaz Labs, follow these steps: Help > Get Logs for Support and attach the zip file to your reply.Select Help > Logging and make sure that there is a checkmark next to Logging.Please attach your system profile and your logs. Still having issues? Contact our support team. If that works, add the app to a list of accepted products within the anti-virus software.Turn each one off momentarily and then try again.VPN, proxy, firewall, anti-virus, or Windows Defender / Windows Defender SmartScreen Select File > Preferences (Mac Topaz Video AI > Preferences) and lower memory usage.Ĭheck for connection blockers, i.e.Reduce the number of filters you are using and/or reduce the number of files you are processing.Reduce the number of other apps you are using.Make sure your computer meets our system requirements.Updates often include bug fixes and improvements. This combination of app and driver versions has been reported stable by a majority of our ARC users.For now, we recommend using this specific driver version for ARC GPUs, along with version 3.1.9 of Topaz Video AI. Topaz Labs and Intel are working on improving performance and stability with ARC graphics cards. ![]()
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